What Should I Wear for the Appointment?
Wear clothing that is comfortable and allows for easy movement. If you typically wear shoes or other footwear at home, please have them on hand. Specific athletic clothing is not required.

Do I Need Any Equipment?
No equipment is needed for your appointment. It's often beneficial to complete the assessment in your usual home environment and the spaces you move in daily. Your physiotherapist will bring any necessary equipment.

Do I Need a Referral?
Physiotherapy services can be booked without a doctor’s referral. However, some extended health insurance providers require a referral for reimbursement. Be sure to check your individual plan to confirm.

Do You Direct Bill to Insurance Companies?
Yes, we offer direct billing to most insurance companies, including ICBC, Veterans’ Affairs Canada, Pacific Blue Cross, Green Shield, Sun Life, and more. Coverage for physiotherapy services varies, so please review your individual plan.

Can I Book Services for a Family Member?
Yes, you can book services for a family member with their consent. Please provide details about your relationship and billing when booking to ensure all necessary consent and confidentiality forms are completed. Additionally, let us know if you or another family member will be present during the appointment.